Cancellation Policy & Explanation of Charges:
Cancellation Policy: Reservations must be made and pre – paid 24 hours in advance and a 24 hour written cancellation notice is required for any and all refunds or rescheduling. There will be no refunds or rescheduling without written 24 hour cancellations ( no exceptions) sent to use via email email@example.com or text at 407-205-3631. No refunds or rescheduling for no shows.
There is no refunds or rescheduling if customer exceeds the weight limits of the paddle boards, sit on top kayaks and clear kayaks.
Kayak & paddle board rental time begins at reservation time. So please be on time to get your full time on the water. The park can get very busy so we suggest you arrive for rental 20 minutes early to ensure you get on the water on time.
There is a $20.00 charge per kayak every 15 minutes customer returns late from the water, for rental kayaks or paddle boards. These charges will be added to customers credit card on file.
Customer is responsible for all equipment that is used for rentals and tours. Any equipment that returns broken or not returned will be charged to credit card on file. We offer high quality equipment, please take care of it.
If any rental or tour is canceled by Kayaking Florida due to weather or for any reason, customer will receive a full refund.